Returns & Exchanges

Due to the perishable nature of our premium Japanese green teas, we generally cannot accept returns on food items to ensure food safety and quality. If you receive a damaged or incorrect shipment, please contact us within 14 days of delivery for a full replacement or refund.

1

Verify Eligibility

Ensure your request is made within 14 days of receipt and pertains to damaged goods, defective teaware, or an incorrect item shipment.

2

Contact Customer Support

Email our support team with your order number and clear photographs documenting the issue with the tea packaging or teaware.

3

Receive Authorization

Once our team reviews your claim, we will provide a Return Merchandise Authorization (RMA) number and instructions for the next steps.

4

Resolution Processing

After approval, we will initiate a replacement shipment or issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing